Help
General information
Internet access
Internet access is required to use authega services.
Cookies
Cookies must be enabled: further information can be found in our FAQ.
JavaScript
To use authega, JavaScript must be enabled in the browser.
Overview of the supported configurations
The following browsers are supported in the current version and the previous version, insofar as this is still provided with security updates by the manufacturer:
Edge | Firefox | Firefox ESR | Chrome | Safari | |
---|---|---|---|---|---|
Windows 11 | supported | supported | supported | supported | not supported |
Windows 10 | supported | supported | supported | supported | not supported |
macOS ab 10.15 | not supported | not supported | not supported | supported | supported |
ab Ubuntu Linux 20.04 LTS | not supported | supported | supported | supported | not supported |
Android ab 10.0 | not supported | not supported | not supported | supported | not supported |
iOS / iPadOS ab 15 * | supported | not supported | not supported | supported | supported |
* Please note the following instructions for the use of iPhone/iPad.
IE 11 discontinued Support for Internet Explorer 11 (IE 11) has been discontinued.
For security reasons, we strongly advise against using browsers whose further development or maintenance has been discontinued.
Instructions for the use of iPhone/iPad
On iPhones/iPads, the certificate file generated during registration in the browser can only be downloaded if the browser used is Chrome or Edge (and not the pre-installed standard browser Safari). When using one of these two browsers, a folder called “Chrome” or “Edge” is created on the iPhone/iPad in which the certificate file is saved when downloaded. The certificate file can be accessed from the corresponding folder when logging in.
When using Apple's pre-installed Safari browser on iPhones/iPads, the certificate file generated during registration in the browser cannot be downloaded and saved.
Starting with iOS version 13.1 you can copy the certificate file (file with the extension .pfx), which was generated during registration, for example with a computer, to the iPhone/iPad and then select it during login.
Moreover, the certificate file can also be stored in the browser's offline store in Safari: You can find further information about this under Comfort-Login.
Please note that with some updates the offline store of your browser will be emptied. This also applies to the authega certificate files, which are stored in the offline store as part of the comfort-login.
You can find further information about this under overview of the supported configurations.