Help
General information
Internet access
Internet access is required to use authega services.
Cookies
In order to be able to use all functions, you have to allow cookies in your browser for authega.
If you do not want to allow cookies for all websites for security reasons, it is possible to add authega to the list of trusted sites (Chrome) or to allow an exception for this page (Firefox).
Note: The cookies used by authega do not contain any personal data, only the number of your current user session or, if applicable, the path to the certificate file you are using.
JavaScript
To use authega, JavaScript must be enabled in the browser.
Overview of the supported browsers and operating systems
The following browsers are supported in the current version and the previous version, as long as they are still provided with security updates by the manufacturer. The leftmost column shows the minimum OS version required:
| Edge | Firefox | Firefox ESR | Chrome | Safari | |
|---|---|---|---|---|---|
| Windows 10 + 11 | supported | supported | supported | supported | not supported |
| macOS 13 + 14 + 15 | not supported | not supported | not supported | supported | supported |
| Ubuntu Linux 22.04 LTS + 24.04 LTS | not supported | supported | supported | supported | not supported |
| Android 11 and up | not supported | not supported | not supported | supported | not supported |
| iOS / iPadOS 15 + 16 + 18 (not 17) * | supported | not supported | not supported | supported | supported |
* Please note the follwoing instructions for the use of iPhone/iPad.
IE 11 discontinued Support for Internet Explorer 11 (IE 11) has been discontinued.
For security reasons, we strongly advise against using browsers whose further development or maintenance has been discontinued.
Instructions for the use of iPhone/iPad
On iPhone/iPad, the certificate file generated during registration in the browser can only be downloaded if the browser used is Chrome or Edge (and not the pre-installed default browser Safari). These browsers will create a folder called “Chrome” or “Edge” folder on the iPhone/iPad where the certificate file will be saved when downloaded. The certificate file can be accessed from the corresponding folder when logging in.
When using Safari browser pre-installed by Apple on the iPhone/iPad, the certificate file generated during registration in the browser cannot be downloaded and saved.
You can copy the certificate file (file with the extension .pfx), which was generated during registration, for example using a computer, to the iPhone/iPad and then select it when logging in.
You can also store the certificate file in the browser's offline store: See Comfort-Login for each portal.
Please note that updates may clear your browser's offline store. This also applies to the authega certificate files, that are stored in the offline store as part of the comfort-login.
You can find further information about this in the overview of the supported configurations.